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Tickets and Travel

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Real Madrid v City: Ticket information

KUNDERFUL!! Sergio celebrates with Benjamin Mendy after his stunning first half strike

KUNDERFUL!! Sergio celebrates with Benjamin Mendy after his stunning first half strike

All the information you need to know about our ticket allocation our trip to Real Madrid...

UEFA Champions League  - Ticket Information

Real Madrid v Manchester City  

Wednesday 26th February

Kick off – 9:00pm (local time) 

The Club has received an allocation of 3,030 tickets 

Ticket price; £52 and £60

Please note concession prices are not available and all juniors must qualify in their own right for this match.

IMPORTANT MATCH TICKET INFORMATION

As requested by Real Madrid, the name of the supporter who has purchased the match ticket will be written on the front of the ticket. Once the name has been written on the ticket, it cannot be altered in anyway, as this will render the ticket invalid for use. Once names have been submitted onto tickets, these tickets cannot be refund as these would now be deemed invalid.

All tickets must be allocated to the travelling supporter and you must not purchase a ticket on your account, to pass on to another supporter. This will result in supporters failing to gain access to the stadium.

Photo identification (passport) will also be requested at the turnstiles to validate the name on the ticket, to allow entry in to the stadium. 

In addition, duplicate tickets will not be issued. This will be strictly adhered to, so it’s important to keep your ticket safe at all times. 

Supporters will be sent a travel survey following the match ticket purchase. This information will be shared with the opposing Club to ensure they provide the best matchday experience.

The following groups will receive an allocation of tickets for this match: Supporters, Seasonal Hospitality Supporters, Football Management, Players, Club Partners and the MCFC Supporters Club.

The Club would like to remind supporters that it advises against booking travel or accommodation for fixtures until they secure a ticket. Fixture dates and kick-off times can change at any time.

QUALIFYING SALES CRITERIA

Tickets will be available online at mancity.com/tickets, by telephone on +44 (0)161 444 1894 (option 1, option 1, option 1)* for supporters that meet the following criteria

There are no in-person sales for this match.

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 24,000 points - Monday 20th January at 9am

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 23,000 points - Monday 20th January at 12noon

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 22,000 points - Monday 20th January at 3pm

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 21,000 points – Tuesday 21st January at 9am

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 20,500 points - Tuesday 21st January at 12noon

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 20,000 points - Tuesday 21st January at 3pm

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 19,500 points – Wednesday 22nd January at 9am

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 19,000 points – Wednesday 22nd January at 12noon

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 18,000 points – Wednesday 22nd January at 3pm

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 17,000 points – Thursday 23rd January at 10am

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 16,000 points – Thursday 23rd January at 12noon

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 15,000 points – Thursday 23rd January at 3pm

Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 13,000 points – Friday 24th January at 9am

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 11,000 points – Friday 24th January at 12noon

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 9,000 points – Friday 24th January at 3pm

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 7,000 points – Monday 27th January at 9am

§ Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme with 5,000 points – Monday 27th January at 12noon

§ Any Cityzens with a 2019/20 Platinum, Gold or 93:20 Seasoncard registered on the UEFA Competition Cup Scheme – Monday 27th January at 3pm

*Tickets purchased over the telephone will be subject to a £2.50 booking fee per ticket. Phone lines are open 8am-8pm 7 days a week. *Booking fees may apply.   

TRAVEL PACKAGE 

Working alongside Sportsworld, we will be offering travel packages to Manchester City fans wishing to attend Real Madrid vs Manchester City. Please note, places on the plane will be issued on a first come, first served basis, and payment will be taken at point of sale.  All travellers must have an official match ticket, purchased directly from the Club. Anyone that is not successful in obtaining a match ticket will receive a full refund for their travel package.*

Supporter Day Trip Packages will be available priced £329pp, and include the following:

• Return charter flight from Manchester Airport to Madrid (Madrid-Barajas Adolfo Surarez Airport)

• Return stadium transfers

• Dedicated onsite Sportsworld representative

• Pre-event travel support from the Sportsworld team

• ATOL protected

• All airport taxes

Packages will be available now. To apply, click here.

*Terms and conditions apply. The club reserves the right to alter, change or withdraw the travel package subject to qualifying numbers.

TICKET POINTS

Ticket points are no longer awarded for away fixtures. For more information on ticket points click here

DISABLED AWAY TICKETS

The Club has received an allocation of 4 wheelchair bays with a free personal assistant. Wheelchair users and registered ambulant supporters are charged at the relevant rate and personal assistants are free of charge. Qualifying disabled supporters can purchase by calling the Access Line on +44 (0)161 444 1894 (option 1, 2, 2) or online as per below. We will not be selling Wheelchair bays online for this fixture.

  • Ambulant supporters can purchase tickets online by logging in to your account, selecting the block you would like to sit in and you will be allocated the best available seats

Supporters with access requirements or mobility issues are advised to purchase tickets in the following blocks; 523, 525, 527, 529, 531 and 533. There is escalator access to these blocks only. We do not restrict where a supporter sits as we are aware that you may wish to sit with your friends and family.  If you have a specific access requirement, please contact the Access team on +44 (0)161 444 1894 (option 1, option 2, option 2) to discuss your requirements in more detail.

FORGOTTEN YOUR ONLINE LOG IN?

Supporters purchasing online will need to have a valid email address which is already registered with the Club, and a valid supporter number, before they can log into their account online. If any supporter has forgotten their password, they will have the option to request a new password which will be sent to their registered email address. You can also view your ticket points online by logging in here, and clicking ‘My Account’. 

LINKING YOUR FRIENDS AND FAMILY

Don’t forget to link your Friends and Family before you buy. You can do this at any time, why not log in online now and set your group up now.

RESPECT THE BADGE

As guardians of this great Club, we all have a responsibility to act as ambassadors of not only Manchester City, but also the City of Manchester.  On your visit to the Santiago Bernabeu Stadium, please respect the stewards and staff at the Club and we ask that you:

• Remain in the seat that you have purchased.

• Keep your ticket with you at all times.

• Do not block the aisles or gangways.

• Do not smoke.

• The use of pyrotechnics, flares and smoke bombs is strictly prohibited

The Ticket Office is open Monday to Friday 9am to 5:30pm. Supporter Services is open Monday to Friday, 9am to 5pm. Both facilities will open at 10am on Thursday and are closed on Weekends & Bank Holidays, except where there is a First Team home match. For queries, please call +44 (0)161 444 1894. To keep up to date with all the current ticketing information follow official Twitter account, @MANCITYHELP

All tickets are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2019-20 Away Match Terms and Conditions of Sale  and the applicable Ground Regulations of the opposing team. It is important to note that tickets cannot be returned within 7-days of the match in line with our refund policy.

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